![]() Lead team of 32 customer service and solutions representativesĪchieved "Best in Quest" recognition for all corporate metrics including First Call Resolution, Average Speed of Answer, Call Quality, Capture Rate and Service FactorĮstablished individual productivity and quality metrics to compliment corporate-specific metricsĬreated and implemented competitive customer service program (Fantasy Customer Service) which resulted in improved employee engagement and customer satisfaction scores TRAVEL PET SERVICE | DENVER, CO | 2014 TO 2017 Met company objectives in managing over xxx support calls per day under strict time constraints Improved stability and performance of system and networks Trained and mentored new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field Increased end user efficiency by providing software installation, hardware configuration, and application support.ĭocument troubleshooting steps taken and provide information to 2nd level support when needed.įounded and published company bi-weekly newsletter. Generated detailed reports of call handling and ticket closures for use by senior leadership to determine staffing requirements.Įnsured quick and successful problem resolution by phone and email for all employees across XX States. Managed a team of XX customer service employees, decreasing staff turnover by XX% with improved morale. Reduced average call time to XX seconds for XX calls per hour. ![]() | DENVER, CO | 2017 TO PRESENTĭevelop Improved team performance by XX% on all customer feedback surveys.Īchieved a XX% adherence to a corporate SLA of XX to close all tickets. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.īEST TECHNOLOGIES, INC. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Able to motivate teams and coach underperforming individuals into management potential. And, the Career Center can help prepare you for your interview, networking and more.Talented Customer Service Manager highly regarded for improving team performance on customer service metrics and SLA delivery. Remember, MyPerfectResume can also educate you on how to write a resume, what skills to include for your industry, and see examples that work. If you want to look at your resume with fresh eyes, save it and return to the document later. Once you’re done, download in multiple formats. You’ll be guided by prompts during the entire process. Craft a resume summary guided by our expert suggestions.This is where you’ll start to see our personalized and editable content suggestions. Choose if you’re starting from scratch or reformatting an already existing resume.Either way, you can change the template at any time and the builder will automatically add the information. Pick a template or skip to choose later.Our builder will show you templates to showcase your strengths: years of experience or skills. Choose the closest option to your years of experience.It is simple to build a resume in MyPerfectResume builder If you have advanced training in areas related to the job, list these courses under this resume section. Present your most advanced education credentials in reverse-chronological order and the name of the institution where you earned your degree. Feature a mix of hard skills and important soft skills. To write the best resume skills section, find the required skills from the job posting, match them to your abilities and list them in bullet points. Using only three to five bullet points under each resume work experience entry, highlight notable work accomplishments. List your work history with your job title, company and dates of employment. If you need a broader statement, learn how to create a resume objective. Communicates your value and strengths as an employee and compels an employer to keep reading. ![]() Your resume header can include links to a portfolio website or online job networking profile, like LinkedIn.Ī resume summary should explain your top abilities and work experiences in two to three sentences. Keep it simple: Add your name, a professional email address, and city and state of residence. ![]() Here are what they are and some tips on how to create resume sections: Download a personalized cover letter in minutes with our cover letter builder.Ī perfect resume has five key elements. ![]()
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